Cash pick-up

Yes, we offer cash pick-up facility only for transfers to the Philippines.

Instarem has teamed up with trusted cash collection agencies in the Philippines to facilitate secure and convenient money transfers. With numerous branches nationwide, recipients can easily access funds at their preferred branch. Click on the below branch locator links to view all locations available for cash pick up.

The recipient can collect the funds at BPI branches from 9:00 am to 4:30 pm, Monday to Friday.

Other cash pick-up partner outlets extend their services until 7:00 pm on both weekdays and weekends, excluding public holidays.

We notify both the remitter and the recipient with all the details when the money is ready for pick up.

To collect a cash pick-up transfer, your recipient will need a:

• Valid government-issued photo ID that shows their full name. This must match the details provided on the transaction. It is, therefore, important that the information entered on the transaction matches your recipient’s ID so please verify its accuracy before sending.
• The cash pick up reference ID. This will be sent to you and your recipient by email once the payment is available for collection. It is, therefore, important that you furnish the correct email ID for your recipient while setting up the transaction. Alternatively, you can also share the reference ID with your recipient when the pick-up is ready for collection. Please note, this transaction is processed through BPI.

The recipient must present a valid government-issued photo ID to collect the funds. This could include:

• Phil ID and/or e-Phil ID
• Driver's License issued by LTO
• Government Service Insurance System (GSIS) ID
• MARINA ID
• Overseas Filipino Worker (OFW) ID
• Overseas Workers Welfare Administration (OWWA) ID
• Pag-IBIG ID (with photo)
• Passport
• Person With Disability (PWD) ID issued by NCDA
• PhilHealth ID (with photo)
• Professional Regulation Commission (PRC) ID
• Senior Citizen ID
• Social Security System (SSS) ID
• Tax Identification Number (TIN) ID
• Unified Multi-Purpose ID
• Voter's ID
• National Bureau of Investigation (NBI) Clearance
• Police Clearance Certificate
• Postal ID
• Barangay Certification
• Armed Forces of the Philippines (AFP) ID
• Home Development Mutual Fund (HDMF) ID
• Certification from the National Council for the Welfare of Disabled Persons (NCWDP)
• Department of Social Welfare and Development (DSWD) Certification
• Integrated Bar of the Philippines ID
• Company ID issued by private entities or institutions registered with or supervised or regulated either by the BSP, SEC, or IC
• Seaman’s Book and Seafarer’s Registration Certificate
• Alien Certification of Registration/Immigrant Certificate of Registration

The current sending limit for cash pick-up transfers is PHP 50,000.

• The recipient can collect the funds at BPI branches from 9:00 am to 4:30 pm, Monday to Friday.
• Other cash pick-up partner outlets extend their services until 7:00 pm on both weekdays and weekends, excluding public holidays.

Your recipient will not be charged by Instarem or any partner in our network when collecting the money as cash.

Funds are usually available within 2-3 business days for collection. In some instances, however, we may require additional information from you for your transaction to be processed.

The recipient must collect the cash from our partner within 90 days. In case the recipient is unable to collect the cash within the given time, the transaction automatically gets cancelled.

For any issues with cash pick-up transfers, reach out to our support team via live chat or Enquiries.