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How can I get help with my B2B transactions in Malaysia? 

Send money Sending money basics

For any assistance, please get in touch with your relationship manager. Alternatively, you can reach out via email at mybusiness@instarem.com for prompt assistance. 

Related FAQs

Can I use my Instarem business account for transfers originating outside the country in which it is registered? Which countries can I transfer money to using Instarem? At what rate will Instarem transfer my money?   How much does it cost to send money with Instarem?   How long does it take Instarem to process my transaction?   When can I start making a transaction with Instarem?  

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Have a Personal Instarem account?

  1. Log in to your account on the Instarem app or web.
  2. Go to your Profile section.
  3. Tap on Help.
  4. Search for the relevant topic.
  5. Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

  1. Log into your account on the Instarem business portal.
  2. Tap on Help.
  3. Search for the relevant topic.
  4. You can raise a ticket by:
    • Clicking Submit a request at the top-right corner of the Help Centre page, or
    • Clicking Raise a ticket after selecting a topic or FAQ.
  5. We’ll get back to you once your request is submitted.