How do I know if the Global Collection Account is right for my business? 

Our Global Collection Account is available only for businesses registered in  Singapore, Australia, Malaysia, Hong Kong, India and Indonesia. It streamlines cross-border invoicing and payment collection for businesses that:  

  • Have overseas customers that make frequent payments to you.   
  • Are looking for ways to have an edge over your competitors by enabling their customers to pay in their local currency, avoiding hefty FX costs.  
  • Are managing a marketplace that acts as an intermediary for buyers and sellers in multiple countries.  

Related FAQs

In what currencies can we collect funds? How do I sign up for the receive service? What happens if there is an issue with receiving the funds?  Do you provide tracking or notification options for incoming transfers?  Can I receive money directly into my bank account?  How long does it typically take to receive funds via Instarem? 

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Have a Personal Instarem account?

  1. Log in to your account on the Instarem app or web.
  2. Go to your Profile section.
  3. Tap on Help Center.
  4. Search for the relevant topic.
  5. Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

  1. Log into your account on the Instarem business portal.
  2. Tap on Help.
  3. Search for the relevant topic.
  4. You can raise a ticket by:
    • Clicking Submit a request at the top-right corner of the Help Centre page, or
    • Clicking Raise a ticket after selecting a topic or FAQ.
  5. We’ll get back to you once your request is submitted.
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