How does Instarem handle data breaches?

Our priority is to protect your information and help you stay secure every step of the way. 

In the unlikely event of a data breach, Instarem will: 

  • Inform affected customers promptly. 
  • Continue monitoring accounts to detect and prevent fraudulent activities. 
  • Provide assistance to mitigate potential risks arising from the breach. 

Related FAQs

How can I recognise and avoid phishing scams?  What do I do if I encounter a suspicious or unauthorised transaction on my Instarem business card?  What steps can I take to protect my Instarem business card from fraud? How does Instarem protect my business card from fraud?  Can I move funds between the Remittance Wallet and Card Wallet?  What happens if I have insufficient balance in my Card Wallet?  What happens to my card wallet balance if I close my Instarem business account?  Is there a limit on how much I can withdraw?  How can I withdraw funds?  What is the maximum amount I can add and store in my Instarem business card wallet?

Didn’t find what you were looking for?

Have a Personal Instarem account?

  1. Log in to your account on the Instarem app or web.
  2. Go to your Profile section.
  3. Tap on Help.
  4. Search for the relevant topic.
  5. Raise a ticket or chat with us if you didn’t find what you were looking for.

Have a Business Instarem account?

  1. Log into your account on the Instarem business portal.
  2. Tap on Help.
  3. Search for the relevant topic.
  4. You can raise a ticket by:
    • Clicking Submit a request at the top-right corner of the Help Centre page, or
    • Clicking Raise a ticket after selecting a topic or FAQ.
  5. We’ll get back to you once your request is submitted.
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