What do I do if I encounter a suspicious or unauthorised transaction on my Instarem business card?
If you notice a suspicious or unauthorised transaction on your Instarem business card, follow these steps to secure your account and report the issue:
- Freeze your card: Use the Instarem account to temporarily lock your card.
- Contact Instarem immediately: Report the suspicious transaction(s) to your business development manager.
- Raise a dispute: Write to us at bizsupport@instarem.com to raise a dispute within 14 days of the unauthorised transaction.
Related FAQs
How does Instarem handle data breaches? How can I recognise and avoid phishing scams? What steps can I take to protect my Instarem business card from fraud? How does Instarem protect my business card from fraud? Can I move funds between the Remittance Wallet and Card Wallet? What happens if I have insufficient balance in my Card Wallet? What happens to my card wallet balance if I close my Instarem business account? Is there a limit on how much I can withdraw? How can I withdraw funds? What is the maximum amount I can add and store in my Instarem business card wallet?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
