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- What do the transaction statuses on my Instarem Business Card mean?
What do the transaction statuses on my Instarem Business Card mean?
Here’s what each transaction status means on your Instarem Business Card:
- Pending: Payment is authorised but not yet charged by the merchant.
- Paid: Payment is completed.
- Declined: Payment was unsuccessful.
- Blocked: The transaction was blocked due to Admin settings.
- Payment reversed: The transaction has been refunded to your wallet.
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Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help Center.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.