How can we help you?
Explore topics
Find answers for questions you have about Instarem
Send money
Creating and funding transfers, managing recipients, tracking limits and transfer timelines, and more.
Manage your account
Setting up your Instarem account, submitting documents and completing your verification.
Referral program
Inviting your friends and family to Instarem and earning a referral bonus for successful referrals.
Rewards
All about InstaPoints and coupons - how to earn them, use them and check their validity.
Instarem eSIM
Installing and activating your Instarem eSIM, data plans, supported devices, and more.
Guides
How to identify, avoid, and report scams
Read about how you can actively prevent fraud from occurring to you and others around you.
BIC / SWIFT code finder
Learn more about what the SWIFT code is, where you can locate it, and when you'll need to use it.
ACH code
Learn all about ACH codes and how they are used for various banking procedures including clearing debit and credit payments.
SORT code
Learn all about SORT code and how it helps you when sending money overseas.
IBAN code
Learn all about IBAN codes and the role they play in your international money transfers.
IFSC code
Learn more about IFSC codes and how they facilitate your online transfer of money in India.
Holidays and important notices
Plan your transactions on dates observed as public holidays which may affect the transfer processing time.
Money transfer limits
Learn more about the money transfer limits in the country you reside in.
Instarem business security
Learn how Instarem Business keeps your money safe and secure
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
