How do I protect my amaze card from any potential fraud?
The safety of your transactions is of utmost importance to us. We ensure that your payments are made to the intended receiver safely, securely, and in accordance with regulatory requirements. However, you can follow these tips to further protect your amaze card from fraud:
- Share your card details: This includes your card number, password, code and PIN. If you need to access your card details to make a payment, go to amaze on the Instarem app, click Card info and copy your card details, or refer to your physical card. Always be sure about who you are paying.
- Turn on alerts: Keep your mobile number and email address updated by going to My info in your profile on the app, so you receive alerts for every transaction made through amaze. If you suspect somebody is pretending to be us on email, reach out to our customer support team via chat by clicking Ask Adam.
- Keep a tab on your transaction history: Click on the card icon at the bottom and view your amaze transactions under card activity.
- Never pay anybody unknown: Scammers can pretend to be government organisations or even your loved ones, so always be alert.
Related FAQs
Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
