I have been charged more than once for the same transaction, what do I do?
At times, merchants process your card payments in a way that creates a duplicate transaction. Merchants will usually refund the duplicate transactions in 8-14 days and the amount will be returned to you automatically.
If 14 days have passed and the duplicate transaction has not been refunded, please submit an enquiry by logging into Help Centre on web or app. Our customer experience team will get back to you.
Related FAQs
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Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
