What happens if there is an issue with my e-wallet transfer?
If you encounter any issue with your e-wallet transfer, feel free to reach out to us via our Help Centre.
Related FAQs
Can I cancel my transfer sent to an e-wallet in the Philippines? Is there a limit on the number of e-wallet transfers I can make in a day? How much money can I send to an e-wallet in the Philippines? How long does it take for recipients to receive funds in their e-wallet? Is there any extra fee when sending money to an e-wallet in the Philippines? Is Instarem a licensed service provider? Does Instarem offer financial consultation? Is it safe to send money through Instarem? I have a refund pending to get from Instarem. Will I receive this? What is Rate Watch subscription? What is Daily FX Alert subscription?Didn’t find what you were looking for?
Have a Personal Instarem account?
- Log in to your account on the Instarem app or web.
- Go to your Profile section.
- Tap on Help.
- Search for the relevant topic.
- Raise a ticket or chat with us if you didn’t find what you were looking for.
Have a Business Instarem account?
- Log into your account on the Instarem business portal.
- Tap on Help.
- Search for the relevant topic.
- You can raise a ticket by:
- Clicking Submit a request at the top-right corner of the Help Centre page, or
- Clicking Raise a ticket after selecting a topic or FAQ.
- We’ll get back to you once your request is submitted.
